Information on hospital life

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Information on hospital life

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Andong Medical Group Hospital will tell you about the rules of life for inpatients for their optimal treatment and stability. Please follow hospital rules for health and prevention of infections of inpatients, guardians, workers, and visitors. You will be legally liable for damage due to the violation of the hospital rules.
 

Procedures for complaints and Grievances
Receipt -> confirmation and grasp of content -> Review of process plan and improvement -> Callback
(use guide)
  • - Visiting : Visit Global healthcare center on the 5th floor and consult with staff in charge.
    - Telephone : +82 54 840 0529
    - Homepage : Use Q&A board in homepage (http://www.andonghospital.co.kr)
    - E-mail : andonghospital@gmail.com
Application for privacy protection
  • Inpatients and guardians can apply for privacy protection if they do not want to inform other persons of their information (The fact of hospitalization, the room number of hospitalization, etc.).
    Patients or guardians of immediate family can apply for privacy protection by visiting Global healthcare center directly.
Patient's personal care information protection
  • The medical institution has an obligation not to reveal the confidentiality of the patient's personal information. All patient information related to care is confidential. It is prohibited to view patient's medical records except for legally permitted persons. When you view the patient's medical records or issue a copy, you must submit the necessary documents according to the medical law.
Video information processing equipment
  • A medical institution can install and operate an image information processing device only in the following cases.
    - When necessary for the prevention of crime and the physical safety of patients, guests and employees
    - When necessary for facility safety and fire prevention
    The image information by the image information processing device is the same as the principle of personal information management.
How to deal with medical disputes
  • - Interview and self-consensus: If the hospital can agree on some deductions, According to the settlement line, the management shall resolve it after the final report.
    - If you ask for alimony and settlement, and your family doctor recognizes that there is an error in some medical activities, you should fill out the medical accident history document and obtain the management approval before accepting general indemnity insurance.
    - Outside transfer: You can call the Medical Korea Support Center (☎1577-2119). If you can not solve it properly, you can provide the service through the Mediation Center.
    The medical dispute mediation arbitration center (☎ 1670-2545) enables online consultation and inquiry.